In this case study, we examine a real-life scenario where comprehensive Power Skills training transformed the capabilities of individual employees and the overall performance and culture of the team. We uncover the tangible impact of promoting Power Skills and their role in shaping a more flexible, cohesive, and forward-thinking workforce.
A global customer service and planning team, that engages with diverse disciplines both within, and outside the client organisation. This requires a heightened understanding of effective relationship-building and tailored communication strategies with various stakeholders. With a focus on enhancing Emotional Intelligence (EI), a uniform level of EI proficiency was highlighted as a primary objective.
Given the strategic emphasis on advancing Emotional Intelligence (EI) within the organisation, the goal for this training was to develop a consistent and high level of EI proficiency.
This commitment to strengthening EI competencies underlines the team’s central role in effective interpersonal interactions, and the organisation’s dedication to building a culture of increased empathy, collaboration, and adaptability.
Given the strategic emphasis on advancing Emotional Intelligence (EI) within the organisation, the goal for this training was to develop a consistent and high level of EI proficiency.
This commitment to strengthening EI competencies underlines the team’s central role in effective interpersonal interactions, and the organisation’s dedication to building a culture of increased empathy, collaboration, and adaptability.
Our ‘Developing Your Emotional Intelligence’ training was carefully customised to align seamlessly with the needs of the team, addressing their unique challenges head-on. Through insightful discussions with team members, we gained comprehensive intelligence into their concerns and intricacies, which were then thoughtfully woven into the course content.
After engaging in a series of interactive EI online ILT sessions, team members and team leaders participated in a range of workshops aimed at applying the recently acquired emotional intelligence skills. These workshops featured breakout sessions, in-depth discussions, and the formulation of action plans, all executed in a genuinely collaborative manner.
The initial EI training engaged the team with a customised and standardised understanding of EI principles. Subsequently, the expertly developed workshops allowed the implementation of the strategies required to effectively connect with the range of diverse interactions encountered by the team members.
Relevance
The customised content addressed the challenges and dynamics faced by the team and resonated with the participants’ experiences
Targeted Learning
Participants focused on specific EI skills most relevant to their roles, enhancing their ability to apply strategies to their day-to-day interactions
Improved Engagement
Training was relatable and engaging, leading to higher participant involvement, interaction, and enthusiasm for learning and application
Real-Life Application
Scenarios, case studies, and examples aligned with the organisation’s culture, making it easier for participants to apply EI principles
Team Cohesion
Promoted a shared
learning experience
among team members, improving teamwork, collaboration, and overall team dynamics
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